Frequently Asked Questions
Everything you need to know about shopping at ONTIME Saudi Arabia.
How long does shipping take within Saudi Arabia?
We offer fast delivery across the Kingdom. Orders in Riyadh typically arrive within 24-48 hours, while other regions take 3-5 business days.
Are the watches and jewelry sold on ONTIME authentic?
Yes, 100%. ONTIME is an authorized retailer for all brands we carry. Every product comes in its original packaging with a manufacturer's warranty.
What is your return and exchange policy?
You can return or exchange any item within 15 days of delivery, provided it is in its original condition, unused, and with all tags and protective films intact.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for orders across Saudi Arabia. You can also pay via Mada, Visa, Mastercard, and Apple Pay.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your shipment through the 'My Orders' section on our website.
Is there a warranty on the products?
All watches and branded accessories come with a minimum 2-year international warranty covering manufacturing defects.